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➥ Licence Agreement
➥ Terms and Conditions
➥ Privacy Policy
➥ Refund Policy
➥ Redistribution Policy



Disclaimer
All of these licences, terms and policies are subject to change at a moments notice. It is your responsibility to keep up to date with them.

All information on this page was last updated on: 02/07/2020


Licence Agreement

When purchasing Zeltux Discord Bot, you are purchasing a licence to use the bot in your own servers.
You are not purchasing the code to use freely in your own work.

1) Do not create copies of the bot, unless to use on your own Discord servers.
2) Do not give the bot away to anybody. Check out our redistribution policy for more info.
3) Do not resell, or claim the bot as your own work.
4) You agree to and follow all of our terms and conditions outlined below.
5) You agree to and follow all of our privacy policy outlined below.

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Terms and Conditions

These terms were accepted right when the payment was made and that these terms are subject to change at a moment's notice.
It is your responsibility to check up on these terms and conditions every so often, or when you download an update.

Not following these terms can result in a permanent or temporary suspension from our products, and a bad reputation comment.

Terminology:

"we", "us", "our" or "seller" refer to Zeltux's Management Team
"zeltux", "it" or "product" refer to the Zeltux Discord Bot
"you" or "customer" refers to the buyer.

Product

1) Since the items the customer receive when purchasing are Digital Intangible Items, we uphold a strict no refund policy
1.1) The customer agrees that no refunds will be avaliable after purchasing the product.
1.2) The customer agrees that executing a chargeback/dispute will get them suspended from buying all of our products.

2) The customer is purchasing a license to use Zeltux Discord bot and addons, and not the code to use freely in their own work, they agree that code may be encrypted or obfuscated when sent to you.
2.1) The customer agrees that they are not allowed to use Zeltux's code in any of their own work, even if credit is given.
2.2) The customer agrees that they are not allowed to use any of Zeltux's addons in any of their own work, even if credit is given.
2.3) The customer agrees that the product may be delivered in a format that is encrypted, obfuscated or illegible.
2.4) The customer agrees that they must not use Zeltux, or any of our code, as a public bot (e.g. MEE6 or Dyno).

3) The customer understands that leaking or redistributing any of our products is not allowed. They must uphold to our strict redistribution policy.
3.1) The customer understands that leaking or redistributing any of our, or any Third Party addons are not allowed.
3.2) The customer agrees that giving Zeltux to a friend or family member is not allowed, you are the only person allowed to use it, on servers only you own.
3.3) The customer agrees that reselling Zeltux or any of it's addons is not allowed.

4) The customer understands that leaving a bad review without contacting us to try and get your situation sorted is not allowed.
4.1) The customer agrees not to leave a negative review about an issue, when they have not contacted our 24/7 free support team.
4.2) The customer agrees not to leave an unreasonable review that is not representative of their experience with Zeltux.

5) We reserve the right to revoke the customers licence at a moments notice, for any reason, without question.
5.1) The customer agrees that their licence to access our product on MC-Market can be revoked or restricted at any time, at our discretion.
5.2) The customer agrees that their licence to access automatic or manual updates can be revoked or restricted at any time, at our discretion.
5.3) The customer agrees that their licence to access free 24/7 support can be revoked or restricted at any time, at our discretion.
5.4) The customer understands that updates and bug fixes to Zeltux are not guaranteed.
5.5) The customer agrees that if they cannot provide proof of purchase when requested, certain access to our product may be revoked or restricted.

6) The customer cannot sell any Zeltux addons without being verified by.
6.1) The customer must go through our application process to become verified.
6.2) Should the customer be accepted they must follow the strict terms and conditions built for them.

7) The customer understands Zeltux does not hold any responsibility for third-party modules or addons.
7.1) The customer understands Zeltux does not guarantee that any official or third-party modules or addons will be maintained and updated.
7.2) The customer understands Zeltux does not provide support for any third-party modules or addons.

8) The customer agrees not to attempt to circumvent any of our licencing systems.
8.1) The customer agrees they will not try to attempt to bypass our licence system should they get banned from it.
8.2) The customer agrees they will not attempt to bypass any filtering, anti-spam or anti-abuse systems put in place.
8.3) The customer agrees they will not flood our systems with requests.
8.4) The customer understands that they shouldn't use our automatic update systems repeatedly for no reason.

Support

9) The customer acknowledges that our free lifetime support covers the lifetime of Zeltux. If Zeltux closes down or becomes discontinued for any reason, their lifetime support is over.
9.1) The customer understands that our free support may take time to respond.

10) The customer agrees that support is only offered to paying customers with proof of purchase.
10.1) The customer agrees that if they cannot provide sufficient proof of purchase at the time, they will not be allowed to gain support from our team.
10.2) The customer agrees that if they cannot provide sufficient proof of purchase when requested official, they can be suspended from our product.

11) The customer agrees we do not provide support if core bot files or any commands or modules are changed from the original.
11.1) The customer agrees that if they edit any of the bots core files, outside the config and addons folders, their access to our support will be revoked permanently.

12) The customer understands that we do not provide support for any third-party modules or addons.

13) The customer agrees we reserve the right to refuse to support any customer, even after purchasing the bot, for any reason, without question.
13.1) The customer agrees thats under Zeltux's discretion they may not be given support.

14) The customer agrees that Direct Messaging any member of our staff team is not allowed.
14.1) The customer agrees that to get support they must open a ticket on our Discord server and wait for a support operator to become avaliable.

15) The customer agrees to follow all of our Discord rules set out within the server #rules channel.
15.1) The customer agrees that they will not act in any disorderly or unreasonable way in our support server.

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Privacy Policy

When purchasing Zeltux we collect the following data.

MC-Market Username & ID

Your MC-Market username and ID are recorded so that we can easily identify you, for proof of identity/purchase purposes when you require support. We also use this information to track the status of your Zeltux license. This data is already stored on MC-Market in line with their privacy policy. This data is kept with the strictest confidence when stored anywhere other than MC-Market on our side. This data may be shared with other members of the Zeltux support team when support is being provided. This information is used in Zeltux Gateway, and our licensing system.

Discord Username & ID

Your Discord username and ID are also recorded, when obtained and where necessary, so that we can easily identify you, for proof of identity/purchase purposes when you require support in our Discord server. We also use this information to track the status of your Zeltux license. This data is already stored on Discord in line with their privacy policy. This data is kept with the strictest confidence when stored anywhere other than Discord on our side. This data may be shared with other members of the Zeltux support team when support is being provided. This information is used in Zeltux Gateway, and our licensing system.

PayPal Email Address & Name

Your PayPal email address and name may be stored where necessary, so that we can identify you for proof of identity/purchase purposes, but will only be required in few extreme cases, where a MC-Market name is not enough. This data is already stored on PayPal in line with their privacy policy. This data is kept with the strictest confidence when stored anywhere other than PayPal on our side. This data will not be shared with other members of the Zeltux support team.


Transparency

At Zeltux we will never sell or share any information you give us, to anyone who is not in our support team.

Data is only collected to ensure we have a reliable way to obtain proof of purchase, to keep the security and integrity of our Discord Bot.

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Refunds Policy

As the Zeltux product is a digital intangible item, we uphold a strict no refunds policy.

We stand behind Zeltux and your satisfaction with it is important to us. However, because our product is a digital good delivered via internet download, we cannot offer any refunds.

At current, the 2 prominent reasons why are as follows:

• The product is downloaded over the internet, and this cannot be returned.
• To provide a refund we must be satisfied that you are no longer in possession of our product. This cannot be satisfied as copies can be easily made.

Expanding on the second point above, we can never be sure that you have fully removed our product from your possession. You could also have copied this to external drives or cloud storage. Please do not try to get a refund by saying you have deleted the bot, we cannot take your word for it. As for reasons set out above, screen-sharing or otherwise as proof you have deleted it is not sufficient. Please do not ask us.

Exceptional Circumstances

In some exceptional circumstances we may be able to offer refunds, but this is only in rare extreme cases. In these exceptions, refunds can only be negotiated or given out by Zeltux's Managing Director (Matt). If we feel your case fits one of the exceptional circumstances we will offer you a refund. Please do not ask. There is no set list of exceptional circumstances, they are given at the discretion of Zeltux's Managing Director (Matt).


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Redistribution Policy

You have no redistribution rights over Zeltux unless explicitly and specifically granted by the Managing Director (Matt).

If you have purchased a license to use Zeltux, whether on MC-Market or another platform, you have purchased only that, a license to use it. You do not inherently have the right to distribute that content to anyone else, nor are you allowed to include it within your resources. No matter how much of your owned content you are distributing it with, if even one item within that set violates this policy, you are distributing content without right.

It is illegal to redistribute Zeltux. By doing so, you are breaking the law.

Since you have no redistribution rights, you may never claim, imply or suggest that Zeltux is your content.

You can find out more about redistribution rights here.

Redistribution Notice

Redistributing Zeltux is illegal. By leaking or sharing Zeltux you are breaking the law. A DMCA takedown notice is a formal notice forcing the offender to remove the leaked content from the Internet. A DMCA takedown notice is the most effective way to remove illegally leaked content. This can lead to prosecution of the offender to the full impact of the law. Zeltux will take legal action against you if your redistribute our bot without explicitly and specifically granted permission.

Applicable Laws

Zeltux is brought to you from the UK, so all UK and EU copyright laws must be followed. MC-Market is a US company, therefore US copyright laws must be followed too. If there are any overlaps between laws, the UK ones will always take priority.


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Unlicensed Use Policy

If you have not purchased a licence from MC-Market you are not allowed to use Zeltux.

If you have not purchased a license to use Zeltux no must not use or download it from any online pirate/leak/torrent site. Using Zeltux without a licence is considered software piracy, and is punishable to the full extent of the law.

You can read more about software piracy and copyright laws here.

Points to note:

1) A Zeltux licence does not cover usage by any friend, therefore you are not allowed to give Zeltux to your friend.
2) If a friend gives you Zeltux, you should not download or use it. You should report them to us ([email protected]).
3) To ensure the protection of our product, we operate a strict no tolerance policy. By using Zeltux without a licence we will act accordingly, at the discretion of Zeltux's Managing Director (Matt).


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